FAQ

Test Results

What Acuitylab Bioscience could provide for clinical advice and interpretation of results?

Clear communication concerning clinical advice and interpretation is being important for the provision of good patient care. Proper arrangement is adopted through the following channels as follow:

Customer service – our CS team provide accurate and prompt advisory service to the requestors on the ordering of suitable examination and other relevant information such as price, turnaround time, sample requirement, etc.
Test report – if there are problems or uncertainties associated with the diagnosis, they are usually stated as comments in the report.
Advisory service from the physician – advisory service is available (within the limit of the scope of test service and accreditation, if applicable) if clinical interpretation of examination results, or clinical input and consultation is needed.

Complaint Handling Policy

What is the complaint handling procedure?

As a quality and customer orientated testing laboratory, the company treasures feedback from external parties (including customers and regulatory bodies) and handles complaints according to defined policy. The company may receive complaints through one or more of the following ways:

Telephone calls (+852 3504 2738)
Facsimile (+852 3504 2733)
Email (info@acuitylabbioscience.com)
Correspondence

The company will confirm with the party that a complaint is received. At the conclusion of the complaint investigation, the company communicates with the party and let it know the results. This procedure is established for handling customer complaint to ensure:

follow up action is promptly taken to resolve complaints,
causes of complaint are eliminated and recurrence is prevented

Other Questions

Instruction on Filling the Request Form

Group	Field	Option / Filing format
Patient Demographics	Name	Full name as on identifying document, surname first
	ID No./Passport No.	Number as on identifying document
	Gender	Female / Male
	Ethnicity	Chinese / Asian / African / Caucasian / Others
	Date of Birth	dd/mm/yyyy
Referring Information	Name and Authorized Signature	Need formal confirmation by signature / chop
Referring Information	Reference number	Clinic/hospital or other reference no.
Patient Clinical Information	Clinical History / Referral Reason:	Fill in patient clinical information / referral reason being related to the requested examination
Specimen Information	Specimen Type	EDTA Blood / Clotted Blood Swab / Urine / LBCP / Others
Specimen Information	Specimen Collection Date	dd/mm/yyyy
Examination information	Test Request	Choose one or more tests